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We have noticed several attempts from malicious e-mails targeted at our customer base posing as NetEase System Administration or
NetEase Customer Service asking for username and password information. Please be aware that NetEase NEVER will ask for user information like this. Please
forward any such phishing e-mails to abuse@netease.net and disregard. We do make every attempt to stop such activity, but there are always exceptions that
make it past our filters.
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Spyware Cleanup, Operating System Repair and more.
NetEase now offers computer cleanup and repair services. Spyware is one of the number one causes of a slow computer. Our in-house technicians use years of experience to rid your PC of known problems and make your computer run better.
Bring your computer in or schedule a technician to come on-site.
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NetEase maintains outgoing port 25 blocking in an effort to protect our network from
malicious activity. If you are using servers outside of our network you will need to configure your mail program to
send mail through authorized SMTP servers.
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More Information
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NetEase has deployed Central Command Vexira MailArmor on incoming and outgoing mail to provide another layer of protection to your netease.net mailbox.
This additional level of security is another value added service for NetEase customers.
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More Information
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Dialup users can restore their NetEase dialup and mail settings correctly using the NetEase Quick Setup available
for download now.
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Click for details
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We encourage users to learn more about securing their computer while online. File Sharing programs are the latest rage when it comes to downloading music, etc.
We advise customers to use extreme caution when installing and operating these programs.
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Click here for more information.
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